1. Company Details :
Grimaldi - Collantspaschers, 18, rue des Cordeliers 64000 PAU FRANCE
Registration No. SIREN : 801 922 535 VAT No. FR 01 801 922 535
2. Opening Hours
Shopping 24 hours a day, 7 days a week
While we endeavour to ensure that the website is available 24 hours a day, we
shall not be liable if, for any reason, the website is unavailable at any time
or for any period. Access to the website may be suspended temporarily and
without notice in the case of system failure, maintenance or repair or for other
reasons beyond our control.
If you have any questions please do not hesitate to contact us by e-mail at: contact@collantspaschers.com
3. Prices
The prices shown in the shopping cart before the order is confirmed shall apply
exclusively to the products ordered via the Collantspaschers.com online hosiery
store.
If a pricing error is obvious and unmistakable and could have reasonably been
recognised by you as a mis-pricing we are under no obligation to provide the
product to you at the incorrect price, even if we have already sent you
confirmation of your order. We will tell you of the correct price and you may
decide whether to cancel your order or order the product at the correct price.
4. Order Process
Once you place your order on our website a confirmation of your order will be
sent to you by email. This is just to state that your order has been recieved
and will be processed, it does not mean you have paid.
5. Payment
We accept payments by both credit and debit cards through PayPal (it's safe and
you don't even have to have PayPal account). Your goods will be dispatched once we receive your payment.
6. Delivery Information
Delivery covers post, packaging and processing. Delivery between 3 - 14 working days (depending on your
location)
7. Shipping
Your order will be typically dispatched the next working day. We will send you a
confirmation email once the order has been sent. All orders will be packed in
discreet packaging.
8. Returns Policy
If you are not completely happy with your purchase we will exchange the goods or refund you (excluding delivery cost) within 14
days. Simply return items to us unopened, in their original condition. This
returns guarantee is over and above your statutory rights. Items must be sent back
to us in its original condition with packaging intact. Please note that due to
delicate nature of the product and for hygiene reasons we cannot accept returns
on all hosiery once the packaging has been opened.
If there is the unlikely event that goods you receive are faulty or we make an
error in your order all the delivery costs to and from you will be refunded. To
return items to us please package them carefully, enclose your name, address,
contact number, email address and order number and put the package in the post.
Please use a recorded delivery service. Once we have received and processed your
return, we will issue a full refund (or exchange the items for others if you
prefer.) We will send you an email confirming your return instructions when we
have processed it. If your chosen substitute product is not in stock we will
contact you to offer either an alternative or a refund.
Returns address:
Grimaldi - Collantspaschers, 18, rue des Cordliers 64000 PAU FRANCE
Email : contact@collantspaschers.com
9. Privacy Policy
Collantspaschers.com is committed to protecting your privacy. Our privacy policy
discloses what information we gather about you when you visit
Collantspaschers.com and describes how we use that information. Our
policy is to keep the personal information we receive completely confidential
and use solely for internal purposes. We will not share your personal
information with any other parties.
The personal information we collect may include your name, address, contact
details. We may use technology to track the patterns of behaviour of visitors to
our site. This information is used to help improve the site.
The personal information collected on the site will be used to provide services
you requested. We may use your personal information to provide you with
important information about the product or service that you are using, including
new products and promotions in our store. If you do not wish to obtain any
additional information from us it is enough to send us an email.
If you have any questions about our privacy statement or concerns about the way
we process your personal data, please contact us.
We may occasionally modify this privacy statement. All such changes will be
reflected on this web page.
10. Complaints Procedure
We welcome any comments about our service; we depend on you to tell us how we
can improve what we are doing. Our aim is to deal with any problems and
difficulties quickly and fairly. If you have reasons to complain about our
service, please contact us and state that you are making a complaint.
We aim to always respond to all enquiries within 24 hours either resolving the
complaint or establishing a timescale for its resolution. We always strive to
resolve complaints within three working days.
11. Contact Details
You can contact us on contact@collantspaschers.com for any queries, opinions or
complaints.
